Pick-Ups

Ans :- Yes we provide door to door Pickup Service.

Ans :- Our Field representative will collect your consignment

Ans :- If the shipment is not picked up, you can send in your queries with contact details on makenterprises.ngp@gmail.com . We shall get back to you within 24 hrs.

Booking

Ans:- If the pin code is not serviceable then we shall not be able to do the pick-up/Booking.

Ans:- You can contact our Customer service team.

Ans:- You cannot tie the parcels together; the pieces should be handed over to us separately at the time of pick-up.

Deliveries

Ans: Yes we deliver, but only for specific pin code and Tariff rate may differ from the normal rates.

Ans:- It is not mandatory for the recipient to be available for address specific delivery.

Ans: Yes you can collect your consignment with proper identification proof, unless it is securitized item such as Pan Card, Credit Card, Debit Card, Pin mailer same will be only delivered to the address mentioned on the Consignment.

Ans:- Yes, the recipient should acknowledge the consignment and put a remark on the delivery run sheet at the time of delivery specifying the status of the content received.

Chargble Weight

Ans :- Charges will be applicable as per the actual weight done at our Booking office.

Ans:- Charges will be applicable as per the actual weight done at our Booking office.

Ans :- Volumetric weight (Dimensional weight), is a pricing technique for freight transport (including courier and postal services), which uses an estimated weight that is calculated from the length, width and height of a package.

Ans:- You will be charged the higher of the actual or volumetric weight.

Ans:- If the volume metric weight of the consignment is more than the actual /Dead weight, then volumemetric weight will be applicable

Tracking & Complaints

Ans:- If the status of your consignment is not available on our website you can send in your queries with contact details on makenterprises.ngp@gmail.com . We shall get back to you within 24 hrs.

Ans : You can contact the Customer service team, the contact details are available on our website.

Others

Ans:- You can visit our website for all the details required

Ans : You can send in your inquiry through email and our representative will get back to you at the earliest

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